'This job has been the best of both worlds'

Scott Brooks has been in situations that most of us will never experience as a former fireman, and though he's no longer in that career, he found a new one that still gives him the ultimate satisfaction of helping others when they need it most.

The 54-year-old Winchester, Va., resident is the Emergency Recovery Coordinator with Paul Davis Restoration of Northern Virginia, one of the most trusted brands in the insurance restoration industry. Brooks is the first person a homeowner meets when they contact Paul Davis after suffering catastrophic damage to their home from fire, water, storms or other events.

"This job has been the best of both worlds," said Brooks, who has been with Paul Davis for four years. "I am able to help families in their times of need and I am able to continue fellowship and support of my brother and sister firefighters."

Brooks spent seven years with the Chancellor Volunteer Fire and Rescue Department in Spotsylvania County and was a fireman with the Fredericksburg Fire Department for 13 years.

He recalled being a part of teams that were able to revive three people by CPR over the course of three consecutive 24-hour shifts.

"We were simply doing the job we had been trained to do," Brooks said. "I was never a hero, but I was able to work with a lot of people, that are to this day, heroes in my eyes."

Brooks left firefighting after suffering an injury on the job and he and his wife, Erika, moved to Texas for three years. But after missing family they decided to return to northern Virginia and that's when Erika sent Scott's resume to Paul Davis, where his qualifications seemed like a perfect fit.

"I didn't even know that the Emergency Recovery Coordinator role existed and I did not know what the job entailed," Brooks said. "I was thrilled to interview and was offered the position."

Since 1966, Paul Davis has been at the forefront of innovation in the property damage emergency services and restoration industry by pioneering such things as three-day drying and new water damage assessment and monitoring technology. Customer calls are returned within 30 minutes of first contact, teams are onsite within hours and all work is thoroughly documented.

"Since I am the first person the homeowner meets from Paul Davis, my role is critical and takes a person who is understanding and sympathetic to the situation the homeowner is going through," said Brooks.

"I pride myself in helping people by going above and beyond what they may or may not expect. I want to be the person they trust and can count on to be the right person to help them in a very stressful time."

With more than 300 locations in the US and Canada, Paul Davis is continually growing, and it seems like a perfect fit for individuals who have a background similar to Brooks and are looking to either own or work for a local franchise.

"When I arrive on a fire scene, I understand what is happening. I have lived it and experienced it. I can relate to the situation and guide homeowners throughout the process," Brooks said. "A fire scene can be described as organized chaos and staying back and letting the firefighters do their job is critical. Once the smoke is gone and the fire department has left, that is when my work begins."

While at Paul Davis, Brooks has taken the initiative on several projects that give back to the fire service, including a charity golf tournament that will benefit the National Fallen Firefighters Foundation on an annual basis.

Seeing the commitment Brooks has to Paul Davis, as well as the firefighting community, it's no surprise when he relates the story of a woman who had lost her husband in a house fire. Paul Davis was contacted to secure the property where the woman had inadvertently left her wedding rings after applying some lotion on the day of the fire, which had consumed the entire second floor of the couple's home.

When Brooks asked the woman if she needed anything from the home, she said she would love to have her rings but thought their recovery was not possible. "With her permission, I spent three days digging in the hot July heat searching for her rings," Brooks said. "Just as I was about to give up, I noticed that a pile of debris I had just put in the sifter contained her rings. I was also able to find her grandmother's jewelry. I felt at peace knowing I was able to give her back a precious gift - her rings.

"Paul Davis is more than a company. Paul Davis is family caring for families. We truly care about the people we work for and the community we are in. I am truly happy I landed in this organization and that they allow me to do the things I do and to grow in the company.

There are a lot of restoration companies out there, but nothing like Paul Davis and the people that work at each and every office."

About Paul Davis Restoration

For more than 50 years, Paul Davis Restoration has restored residential and commercial properties damaged by fire, water, mold, storms and disasters.

The experts at Paul Davis understand the complex process of recovering from property damage and provide complete services; there is no need for the expense and confusion of hiring multiple contractors. Paul Davis is a one-stop shop for disaster damage and restoration.

Paul Davis Restoration has more than 300 independently owned franchises in the USA and Canada. The professionals at Paul Davis are certified in emergency restoration, reconstruction and remodeling. http://pauldavis.com/.