The poll question was suggested by the Pew Research Center's Online Shopping and E-Commerce survey in December 2016.

Our poll was open for a week, with 55 responses.

1. Here are the results of the full poll.

2. How to Respond and Offer Help.

Here is how Google My Business explains how to reply to a negative review.

3. Who Answered What: (To see how others voted click on the links below the poll.)

Ignore them

Get more positive reviews

Respond and offer help

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