How do Other Brands handle Negative Reviews?


The poll question was suggested by the Pew Research Center's Online Shopping and E-Commerce survey in December 2016.

Our poll was open for a week, with 55 responses.

1. Here are the results of the full poll.

Poll on Customer Sentiment.png

2. How to Respond and Offer Help.

Here is how Google My Business explains how to reply to a negative review.

3. Who Answered What: (To see how others voted click on the links below the poll.)

Ignore them

Get more positive reviews

Respond and offer help

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