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  • Farm Store
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  • Popeyes Louisiana Kitchen
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  • Wild Birds Unlimited
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  • Hardee's
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  • The Greene Turtle
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  • Goddard School
  • Fast-Fix Jewelry
  • Express Oil
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Franchise-Info Columnists

When Can A Franchisee Continue to Operate if the Franchisor is in Bankruptcy?
When Can A Franchisee Continue United States Court of Appeals for the Seventh Circuit, Decision of 9 July 2012, No. 11-3920, Sunbeam Products, Inc. v. Chicago AM. MFG. LLC, and United States Court of Appeals for the Eighth Circuit,…
in Franchise Law, Disputes and Compliance.
10 Essential Social Media Tips for Local Franchise Businesses
Recently I was helping some friends get their social media accounts set up for their new coffee shop. A local business like a coffee shop is not going to get a lot of value from many techniques used by…
in Marketing
What Tools do Franchise Owners Need to Succeed with Local Marketing?
As I speak with franchisors, multi-unit decision franchisees and their marketing teams. I am hearing some very common themes from some of the top franchises in the nation and even new and upcoming ones. If you are reading this…
in Operations
Stand Out at Your Next Franchise Convention
I don't know what a petaflop is, but I do know it's bigger than a teraflop. How did I arrive at this limited amount of geeky wisdom? Well, it's not because I'm smart. It's because I gleaned that factoid…
in My Association Resources
Oh Jared.
Well here's a nightmare no one in business wants to face! But it happens. As a veteran PR woman of 32 years, I can promise you incidents like this happen. And suddenly and without any warning you find out someone…
in News
6 Simple and Useful Customer Service Lessons
The other night I had dinner at a favorite restaurant. Unfortunately, a bad customer service experience tainted the evening. The good news is that this event created a learning opportunity. By the way, you don't have to be in the…
in Operations
Can Customers Get "Cash Back" on Your Gift Cards?
As gift cards continue to rise in popularity among consumers, the regulations and laws that companies must follow in issuing and accepting them continue to increase as well. Beyond the extensive requirements of the new federal gift card law…
in Marketing
How to use Social Media Tools in Teaching
My oldest child recently started high school, and I've been amazed by the use of social media techniques in the classroom. The teachers have really embraced some aspects of this and incorporate it nicely into the classroom. However, she…
in Marketing
What is Open-Book Management?
Some people say it's lonely at the top. Well it doesn't have to be! In today's post I'll introduce you to a powerful way of getting your employees involved in the business. It's called Open-Book Management and it has two…
in Operations
When Can Franchisors' Profit from Franchisees?
In Spina v. Shoppers Drug Mart Inc., 2012 ONSC 5563, Justice Perell for the Ontario Superior Court has given judgment in the first stage of a class action certification motion brought on behalf of franchisees of Shoppers Drug Mart.…
in Franchise Law, Disputes and Compliance.
When A Franchisor Damages the Brand - Should the Franchise Operators Be Able to Sue?
Sometimes business owners want to exercise their First Amendment right and publicly express their religious beliefs. While this is admirable in a free society, it has potential to be costly to franchisees who are directly affected by the perception…
in Franchise Law, Disputes and Compliance.
When Should You Provide an Exclusive Territory to a Franchisee?
I was given a recent dilemma from a new franchisor whose management could not agree on whether or not to provide exclusive territories. I provided this analysis: Generally when you have a product or service that the franchisee's customers…
in Franchise Law, Disputes and Compliance.
Why Celebrity Speakers Fail at Franchise Conventions
Personally, I have a big aversion to recommending most celebrity speakers for any franchise convention. I think that there are very few 'celebrity status' presenters out there who get that they are being paid to actually connect with and…
in My Association Resources
How to Negotiate Your Exclusive Use Clauses
7th Circuit Court of Appeals Judge Richard Posner has written an essay in the New Republic "discussing" Justice Scalia's recent book (co-authored with Bryan Garner), "Reading Law: The Interpretation of Legal Texts." In Judge Posner's essay, he reminded us…
in Operations
How Not to Negotiate with the Chinese Franchisor
1. Western negotiating tactics can have unforeseen - and unfortunate - results when employed with Chinese counterparties. China's macro-economy is certainly slowing, but the frequency of Chinese-Western negotiation has been on the upswing as more and more Mainlanders with Money…
in Franchise Law, Disputes and Compliance.
How Much Can I Make with an Wild Birds Unlimited Franchise?
Franchisors who provide Item 19 (Financial Performance Representations) in the FDD (Franchise Disclosure Document) show earnings claims that can be backed up by actual results of their franchisees; therefore, you can know what to expect when starting your business.…
in News
Innovations in Small Business Financing: Factoring
Small business today generally refers to businesses generating under $3 million in annual sales. That's not so small to most people. And big business was small business at one time. The challenge is "how do you get there from…
in Operations
5 Common Employee Handbook Errors That You Can Easily Avoid
Your employee handbook is an important tool for managing the relationship between you, as the employer, and your employees. It helps your employees understand your expectations for them and answers important questions about benefits like vacation, sick time and…
in Operations
Why Franchising is Well Suited for Crowdfunding
Last April 5, 2012, President Obama signed into law the "Jumpstart Our Business Startups" Act (the JOBS Act) The intended purpose of the JOBS Act is to spur job creation by small companies and start-ups by relaxing the regulatory burdens…
in Operations
Do You Have Integrity? When it matters in Franchise Relations
One of the greatest personal debates we often face centers on character. Do you believe that it's possible for a person to possess both a public and a private character, even if the two are very different? What you do…
in Franchise Law, Disputes and Compliance.


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