Is Amazon Stealing Your Formerly Loyal Customers?

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Showrooming has been a concern for brick and mortar retailers, and Amazon is attempting to make it more of a concern in the near future.

Showrooming entails visiting brick and mortar stores for product selection, only to end up purchasing online.

Some e-commerce sites have been making that task easier by allowing easier online shopping and purchasing from mobile devices, but Amazon is taking a new turn to step in at the critical moment of purchase.

According to a recent article, Flow is the newest addition to Amazon's arsenal, allowing customers to scan bar codes of items they are shopping for, which in turn are used to look for that item on Amazon's site and allow the consumer to make a mobile purchase, right then and there.

Consumers also have the option to save the item to a wish list or share on popular social media sites.

This latest addition to Amazon's ever competitive strategy is forcing retailers to make their move to mobile more quickly than before.

Retailers who offer mobile apps that make the purchase process simpler and more accessible will be able to leverage themselves against Amazon in some capacity.

But, with this new in store capability Amazon is rolling out, it will be interesting to see if it can take valuable dollars from brick and mortar retailers.

What are your thoughts? Do you think this new move from Amazon will hurt brick and mortars?

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2 Comments

Some years ago, when in Greece for a vacation, we stopped into a museum store.

They had an inventory and price list available to shoppers/

But, they went ballistic when we tried to leave the shop with the list!

My wife and I both use our iPhones to comparison shop all the time and it works.

It will work in Amazon's favor.

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This page contains a single entry by Kathy Doering published on February 16, 2014 3:21 PM.

An Open Letter to All the Great TSA Agents was the previous entry in this blog.

How to Sell Franchises Like They Do in the Movies is the next entry in this blog.

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