October 2010 Archives

It's hard to find good help these days. Or is it? 

The quality of your corporate culture matters regardless of your organization's size. Having the right culture maximizes employee retention and profits. In our recent webinar on this topic, attendees learned the power of moving their culture from one of hostility (dysfunctional), to one of cooperation (functional) to one of mutuality (high performance). 

Among the franchisees who participated, a QSR franchisee asked "how I do decide what the right values are for my company [culture]?" The TriOdyssey presenter responded that a practical way to identify the proper values for your company is to link them to the behaviors you want demonstrated. For example, you might want your team to demonstrate behaviors towards customers that are associated with timeliness and good service. 

The values you might establish to foster those behaviors are commitment and accuracy. If you want the members of your team to work closely together, you might select collaboration as a value. 

Your goal as an owner or general manager is to make that linkage between desired behaviors and values for each of your company's key stakeholders. Once you've identified the values that are relevant for your organization, select the top five to seven that will serve you best. 

 Odds are that most of the values you select will serve multiple stakeholder groups well. How would you respond to that question?


Marcy Cowan


[email protected] 


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Yum! Brands logo

Image via Wikipedia

YUM Brands reveals its Quarter Three earnings tonight, with the earnings call tomorrow, October 6 2010.

The Wall Street Journal noted today the fact that YUM may hit the symbolic benchmark of 50% of earnings generated outside of the United States, either this quarter or next. 

Their international focus is great and smart; YUM certainly looks smart developing and working its success in the China Market over the last decade. As we know, developing nations will have higher population and likely economic growth than the US/ Europe.

Yum Brands also is right at the 80% franchised units world-wide threshold, too.

KFC and Pizza Hut struggled greatly in the US since 2008, although they will say the Pizza Hut $10/any/any focus and its menu reengineering helps its sales trend. Since 2006, YUM has resisted per brand sales and margin breakouts, preferring instead to show combined world sector sales and margin trends.

We urge YUM and the security analysts that cover it to disclose and ask for per brand, US and outside of US franchisee and franchisor sales and restaurant margin data for both company and franchisee owned operations.

It's material enough of an issue, with 80% of the units franchisee operated, and will enhance worldwide decision making and analysis. YUM is a very complicated worldwide company.

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This page is an archive of entries from October 2010 listed from newest to oldest.

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