June 2019 Archives

"Our offices are a bit somber this morning," said Rich Wilson, President and CEO of Jacksonville-based Paul Davis Restoration Inc. last Friday, June 14th.

"We learned today of the passing of our founder Paul Woodall Davis at the age of 92. I am so pleased that I got to visit him recently and tell him how much his guidance and great spirit have helped me personally and helped the entire company to thrive."

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Paul Woodall Davis founded Paul W. Davis Contracting in 1966. During the time that entity was growing, Insurance Restoration Contracting was a "niche market."

Paul Davis had very original insights about what the future would be for this industry. Property insurance adjusters were looking for ways to settle claims, sorted out these folks who soon realized the insurance adjusters were going to be their sole source of business. Paul Davis saw this fragmented niche for what it is today; a multi-billion-dollar stand-alone industry.

The company began franchising in 1969. That's when Davis began his teaching role and is credited with doing an excellent job of it by the Paul Davis staff and early franchisees. He authored the original Operations Manual and personally taught the Owners' School. As the franchise network grew and he had less personal time to spend teaching, instructors were brought in.

Employees were also empowered to participate in the Owners' School. Davis took a personal interest in all the employees at what was then called Paul W. Davis Systems. His management style was the same as his project development; he empowered the employee and helped them make corrections along the way. He had an open-door policy; he made himself available to all employees.

In 2016 Paul Davis wrote and published his autobiography called "If I Could, So Can You!" an effort that delighted the entire PDRI system. Among the values shared in the book by Davis: "For any organization to enjoy the greatest potential for success, its culture must always reflect its basic values."

Stephanie Rosenstone, Senior Executive Assistant to Rich Wilson, spoke at Davis' funeral Saturday.

"Paul felt strongly that Rich Wilson embodies the values and integrity which the company was founded on. Paul often commented that Rich is the perfect CEO to lead our network to the growth that he could not have dreamed. He was passionate about his support for the direction/leadership occurring at what is now Paul Davis Restoration Inc."

Paul also credited his devoted wife Brenda for coining an oft used phrase among us at Corporate; "Remember who you are and who you Represent".


Obituary from Florida Times Union Saturday June 15th, 2019

https://www.legacy.com/obituaries/timesunion/obituary.aspx?n=paul-woodall-davis&pid=193148091


About Paul Davis Restoration Inc.

Paul Davis has been providing restoration and cleanup services to the residential and commercial market since its founding in 1966. The Company was acquired in 1997 by The Franchise Company, known today as FirstService Brands, a network of home service franchisors.

Paul Davis has over 300 North American offices, is a leader in the recovery, reconstruction and restoration industries. In 2018, the company had over $850 million in revenue from work on over 125,000 commercial and residential projects.

Paul Davis franchise owners employ over 126,000 restoration professionals. www.pauldavis.com

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I find this a little too creepy.

Who wants to find out that your local QSR has been hacked and everyone knows what you have ordered for the last 3 years?

In Latin, it's called consensus ad idem, meaning "meeting of the minds." In layman's terms, or in the case of Mitch Berliner and Peter Buttenwieser, it's simply two guys who turned a chance occurrence into an uber-successful business partnership that has exceeded their wildest dreams.

 

Although Their Paths Crossed By Chance,

Synergy Has Propelled Biz Partners To Top


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Berliner and Buttenwieser are managing partners of CertaPro Painters of Westchester, NY and Southern CT, which for the past five years has earned the status of being the No. 1 residential business within the 400-plus offices of CertaPro Painters, America's largest and most-referred painting company. 

What makes their story interesting is that neither ever thought he would be in the painting business, but by happenstance - and most importantly, a lot of hard work - they have turned what Buttenwieser calls a "very synergistic partnership" into a thriving business that has been one of the most successful in the CertaPro Painters' franchise system.

"We refer to ourselves as managing partners vs. owners," said Buttenwieser of the pair, who each hold a 50 percent stake in the franchise. "While we each have our own areas of expertise and specialty, we are always seeking the other's advice and consulting in each other's domains."

In 2004, Berliner was an IT sales executive when he hired CertaPro Painters to stain the cedar siding and paint the trim on his home in Somers. When Berliner's general contractor said the finished work was some of the best he had ever seen, Berliner was so impressed... he bought the company.

Flash forward to 2005 and Buttenwieser was an advertising and marketing executive who hired CertaPro Painters to restore and paint his circa 1908 house in Bedford. Buttenwieser was so impressed... he called Berliner and ended up buying into the company.

"When I got a message to contact Peter, my assumption was that he was calling to complain about something. It turned out he wanted to discuss how we were marketing the company and if I would be open to selling him equity in the business," Berliner said. "I was initially hesitant to take on a partner, but in hindsight, I made a pretty good decision."

Buttenwieser had done his due diligence on CertaPro Painters and the painting industry as a whole. Three things caught his attention: 1) it was a relatively low overhead business; 2) the competition was mostly mom-and-pop businesses with no definitive branding; 3) as people increasingly turned to the internet to make home-improvement decisions, a national brand such as CertaPro Painters was well-positioned to capture internet market share.

Despite their bullishness on the industry, in the early going neither Berliner nor Buttenwieser quit their day jobs: Berliner with Hewlett Packard and Buttenwieser with his marketing firm, I Before E Marketing. "We started out thinking it would be a fun side business and we might make some great vacation money every year. But things kept getting bigger and bigger," Buttenwieser said.

That is an understatement.

Today, CertaPro Painters of Westchester, NY and Southern CT has a management staff of 14 and more than 150 painters and tradespeople on its team. Two of those team members - Shawn Gallagher and Alex Ramos - who were the account manager and job site supervisor, respectively, when Berliner and Buttenwieser had their homes painted, are still with the company, Gallagher as Senior Residential Accounts Manager and Ramos as Senior Job Site Supervisor. In 2014, the entire team was honored with the Certa Cup, an award given to the top franchise throughout the CertaPro Painters' network.

"We are very proud of what we have built and for how many families we are putting food on the table," Buttenwieser said.

The majority of CertaPro Painters' franchises are single owner/operator businesses. While there are some husband/wife partnerships and a few where two businesses have merged operations, very few have grown organically as Berliner and Buttenwieser have done with their franchise.

Berliner is general manager, overseeing all sales and operations, while Buttenwieser manages all marketing and customer relationship management.

"It is a rare day when we do not speak at least two or three times," Berliner said. "One of our keys is that we can be really honest with each other because we trust each other, which really says something, given that 10 years ago we had never met. It's quite a remarkable relationship. During this whole time, I can't remember a single situation where we have had a major disagreement."

That being said, each business partner knows how to deliver a subtle message to the other when the circumstance warrants. You know... just the slightest little jab - with a nod and a wink - to get a point across.

"One thing we use with each other is the 'two strokes and a poke' method when we provide feedback to each other," Buttenwieser said. "The other day Mitch gave me some feedback on a piece of promotional literature that went something like this... 'Great job, looks really sharp; though I believe we discussed adding in a minimum job size, but I don't see that in the fine print.'"

More than a decade has gone by since their paths crossed, but the relevance of that meeting has never been lost on the pair. It's something Berliner certainly didn't forget to mention when talking recently about his two keys for running a top-tier CertaPro Painters franchise.

"Follow the system; that is why you bought into a franchise business. You can tinker here and there for your local market conditions, but don't try to outsmart everyone else who is doing this all over the country," Berliner said. "There are a lot of opportunities to take advantage of and landmines to avoid. And the best way to succeed is to get yourself a partner."


CertaPro Painters' best-in-class operational systems and procedures make it the most professional business model in the industry and its satisfied residential and commercial customers are the direct benefactors within the estimated $40 billion industry in the U.S. and Canada. CertaPro has been consistently ranked No. 1 by Entrepreneur magazine in its category and boasts a customer referral rate that exceeds 95 percent.

         Founded in 1992, Audubon, Pennsylvania-based CertaPro Painters is the largest painting company in North America. With more than 350 independently owned and operated franchises worldwide, CertaPro provides a customer-driven painting experience for both residential and commercial properties that is unparalleled in the industry. The company's stellar service and proven business system have made CertaPro North America's most referred painting company. 


For more information, visit CertaPro Painters 


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This page is an archive of entries from June 2019 listed from newest to oldest.

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