Ann Michaels & Associates Ltd.
As the internet gained popularity and social media networking exploded, Ann Michaels & Associates listened to the needs of their customers.
Customers were noticed customer feedback left on popular sites such as Yelp and TripAdvisor, but weren't quite sure how to keep track of it all. In response, the company developed a social media monitoring program that will continually monitor the Web to find conversations surrounding a brand or industry, and provide detailed reports to clients.
Taking it a step further, the company also realized the need for social media management - as more and more businesses engage with customers through social media, time and resources became limited.
By providing services to assist companies in engaging with their customers, Ann Michaels & Associates was able to offer a one-stop, full service management program tailored to each client's needs.