I have been giving you some powerful tips about customer service, which I hope you have been able to implement.  If changing your customer service culturre has been hard, we do have a system for you that just plain works.

ServiceSkills.com is a powerful web-based learning platform which offers your team access to a complete library of customer service and communication training resources. This system features streaming video chapters, quizzes, post-quiz feedback, key points reminders and certificates of completion. An administrative management system is also included.

ServiceSkills.com is a hosted solution, meaning there's no hardware to buy or software to install on your network. Your team will sharpen skills and improve performance using any web browser. The platform is intuitive to operate which reduces the hassles common with other online learning.

Content is powered by Telephone Doctor, America's favorite customer service training brand, which has helped over 30,000 organizations improve the way they communicate. ServiceSkills.com is available via an annual, all-inclusive subscription and pricing is based on the usage tier level that fits your needs.

Here is a short introduction to the platform. We will ask you for your email about a 1 minute into the video, but do review the entire video before you decide to get on our mailing list. We are interested in those franchises with a serious intent to train and implement new customer service skills.

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Reprinted with permission of Telephone Doctor Customer Service Training. Nancy Friedman is a featured speaker at franchise, association & corporate meetings. She has appeared on OPRAH, Today Show, CNN, FOX News, Good Morning America, CBS This Morning & many others. For more information, call 314-291-1012 or visit www.nancyfriedman.com.

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